Returns and Refunds Policy

At Zoe Lensz, we value your satisfaction and strive to provide high-quality photography accessories, digital cameras, and lenses. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

• Items may be returned within 7 days of delivery if they are unused, in their original condition, and with all original packaging.
• To request a return, please contact us at [email protected] with your order details and reason for return.
• Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Approved refunds will be processed through the original method of payment, which is Cash on Delivery. Refunds will be issued as a replacement item or store credit.
• Refunds may take up to 7–10 business days to be completed after approval.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Items damaged due to misuse or mishandling
• Products purchased on clearance or marked as final sale

Contact Us

For questions or assistance regarding returns and refunds, please reach us at [email protected].